Help, Guides & Support
2023 Video Channel Lineup
While no new video customers may be added, NUC will continue to support the existing video customers until further notice.
Frequently Asked Questions
What does broadband internet mean?
According to the Federal Communications Commission (FCC), broadband is an internet connection that has a minimum download speed of 25Mbps (Megabits per second) and a minimum upload speed of 3Mbps. Fiber broadband allows NU to provide much higher speeds—up to 1 Gigabit per second—consistently and symmetrically. That means the upload speed will be as fast as the download speed, which is important when uploading photos, working from home on a VPN connection, or working with cloud based applications.
What broadband services are offered?
NU offers high-speed Internet and voice services to both residential and business customers in the NU service area. Where available, our fiber broadband service offers a variety of speeds–up to 1 Gig! In select areas, we also offer Fixed Wireless broadband service which is a variable speed service.
Many factors affect speed. Speeds cannot be guaranteed.
Who do I contact for questions that aren't answered here?
E-mail NUConnect at Custome[email protected]